Bespoke Border Collie Pendant
If you need to find out your finger size or that of a friend or loved one, then here are some simple steps to follow. For the best and most accurate reading of your finger size, you can visit us in our Worthing workshop or you could visit a high street jeweller and ask them to measure your finger.
If that's no good, please contact us and we will send you a DIY sizing guide through the post. We often have customers who need to find out their partner’s finger size without their partner catching on. This is always quite challenging. Below are a few ways people have managed in the past:
Send us an old ring that was worn on the same finger.
Use our DIY sizing guide to measure an old ring that was worn on the same finger.
Use our DIY size guide whilst your partner is sleeping heavily or in a drunken stupor.
Just tell us whether you think your partner has small, medium or large fingers. We will take a guess and then resize the ring at a later date if need be.
Necklace Sizes in cm and inches
All our necklaces can be worn at 16 and 18 inches. If you would like your necklace to be a different length, please just contact us and we'll get it done for you! If you need your necklace to be longer than 18 inches then there might be a small additional charge.
Bangle and Bracelet sizes
All our bracelets come in three different sizes: 17cm, 18.5cm and 20cm. That's their length or circumference including the clasp. As with all our jewellery, everything is made in house, so should none of these three lengths be quite right for you, just add any of the three sizes to your basket and when putting your order through, write into the comment field what length you require.
We are making two different kinds of bangles; those that open up like our Wing and Bloom Bangle and those that don't open and need to fit over your hand, like our Snake and Hare Bangle. We offer both in a small, medium and large size (please see measurements at the bottom of this page). Again, if you require a different size, just let us know! When measuring your wrist/ hand, please bare in mind that for bangles that open up, you will need to measure around your wrist, adding a cm or two for comfort. For closed bangles you should measure around the widest part of your hand (see small image below).
All of our silver and gold vermeil jewellery is available for FREE 3-5 DAY DELIVERY.
Orders outside of the UK are also available for FREE INTERNATIONAL DELIVERY and will take 5 - 8 working days.
Guaranteed next day delivery within the UK is available via Royal Mail Special Delivery before 1pm or before 9am.These services are available at a premium.
Please see postage options and charges below:
Next Day before 1pm delivery via Royal Mail Special Delivery (signature required) Order must be placed before 1pm today £6.95
Saturday before 1pm delivery via Royal Mail Special Delivery (signature required) Order must be placed before 1pm today £12.95
Next day delivery is only available on orders placed before 1pm. Orders placed after 1pm will go out the following day.
Jewellery made from 9 or 18ct gold can take up to 15 working days.
Orders sent on Friday will NOT be guaranteed for Saturday. If you require your delivery on Saturday please choose the Saturday Delivery option at checkout.
Orders placed Friday to Sunday will be sent out on the following Monday.
All items will require a signature upon delivery.
The day your parcel is due to be delivered you will receive a Dispatch Notification via email. If you need to trace your parcel then please use the tracking number provided by us on Royal Mail's Track and Trace website:
Need something to arrive on a certain day?
If you need your order sooner or for a certain date, please give us a call to check if this can be arranged. We'll always try our best!
Want to collect in person?
If you would like to collect your order from our Worthing Studio, then please contact us to arrange a collection time.
In the unlikely case that you are not happy with the piece of jewellery you have received, you can of course return it.
All products to be returned must be in their original packing and be in an unworn condition.If possible, please email us before returning any jewellery so we know to look out for your parcel. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
We are not liable for any postage costs incurred by you when returning unsuitable items to us and the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 7 days of receipt of the return.
Please note that engraved jewellery is non-returnable and that re-sizing an engraved ring may incur re-engraving costs.
In the unlikely event that your purchase is faulty, please conatct us and then return the piece to us within 14 days from receipt, for replacement or repair as appropriate. Any postage costs incurred by you in returning faulty items to us will of course be refunded to you.
Discounted and commissioned pieces?
Unfortunately we are unable to offer refunds for discounted pieces or commissioned pieces, unless the item is faulty. Please contact us within 14 days of receipt to arrange the return of the item. It must be sent back in their original, unworn condition and we will then arrange the exchange.
Wrong ring size?
When ordering rings, it is the customer’s responsibility to ensure that they have ordered the correct size. However, should your ring not be a perfect fit, please contact us and we'll either re-size or swap it for you!
Any other problems?
If you have any questions at all or aren't completely satisfied with our jewellery, please give us a call or send an email to firstname.lastname@example.org.Customer satisfaction is our main priority, so we will always try our best to sort out any problems you might have.